If you have bought one of our items from one of our retailers, please contact this retailer directly.

Our office hours are 9am to 5pm (GMT/BST) Monday to Friday.

Normal response time when the team is working is a few hours, but during busier periods, like Black Friday and Christmas sales, it may take a little longer. The Consumer Care team are working through all enquiries and will get back to you as soon as they can. In case of a delay, we apologise for the inconvenience and appreciate your patience and understanding.